Privacy Policy

1information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels, including SMS, email, etc.

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2How We Use Your Information

We use collected information to:

• Provide, manage, and improve our services
• Respond to inquiries and service requests
• Schedule, confirm, reschedule, and manage appointments
• Process transactions, payments, deposits, packages, memberships, gift cards, or financing requests
• Communicate with you about appointments, services, updates, customer support, and promotions where permitted
• Send SMS/text messages where you have provided consent
• Maintain records of your communication preferences and consent
• Personalize your experience with our website and services
• Improve website functionality, user experience, and marketing performance
• Ensure security, fraud prevention, and legal compliance
• Maintain business, clinical, operational, and compliance records
• Comply with applicable laws, regulations, legal obligations, and professional requirements

3SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS messaging program, you agree to receive SMS/text messages from DRIP IV Bar & MedSpa LLC d/b/a DRIP Health & MedSpa at the mobile number you provide.

Messages may include appointment confirmations, appointment reminders, scheduling updates, rescheduling communications, customer support messages, review requests, and, where separately authorized, promotional or marketing messages related to our service

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support

• Reply “HELP” for assistance or contact us at info@driphealthandmedspa.com
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

4Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

• Third-party vendors who assist in our operations, such as payment processing and appointment scheduling
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

5Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

6Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking “unsubscribe” in our emails
• Opt out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

This Privacy Policy applies only to information collected by DRIP Health & MedSpa.

9Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.

For significant changes, we will notify you by email or through a notice on our website.